We have put together this page to answer any of the questions you might have about our online shop, if you don't find what you are looking for here please contact us.

Our Customer Services Department will close from the 23rd of December 2pm until the 28th of December. We will close early on December 31st and will reopen the office on Monday 4th January. Please contact us here contact us if you have any enquiries and it will be dealt with depending on urgency but realistically on our return. Orders placed between the 25th and the 28th of December and 31st Dec and 4th Jan will be despatched upon our return.

SIZE GUIDE

Getting the sizing right is so difficult and we know that only too well. We will try to guide you and provide some useful information which will hopefully help you buy correct size. If you have any queries, no matter how small, please contact us and we'll be glad to help.

This is only a guide however. If you find the item you have bought is not the correct size then please contact us immediately and return the item, unworn to us and we will send the size you think will suit better. No hassles. (Returns,Cancellations and Refunds).

Several of the brands that we stock have a fitted cut and therefore the garment should fit your child fairly snugly. If you are at all unsure about the age or size to go for, the best thing to do is to measure your baby (not so easy!) or child's height (in cm). The Scandinavian sizing is all in continental cm. For each item we have tried to give you the equivalent age range however we would highly recommend that you buy clothing using the height of your child, as this tends to be a more accurate way of buying the clothes!

If you are buying a present, ask the parents if you can can, what size to buy as they know better than anyone their babies shape and size! However this isn't always possible nor is it always the best etiquette (!) - in which case contact us and we will try and advise as best we can.

Rough guide to brand sizing

Katvig garments are reasonably accurate and true to size, although they can be slightly longer than conventional baby wear. Most of their garments are cut to a fitted shape although this doesn't include their knitwear and some other items e.g. boiler suits, which are usually a more conventional cut should therefore be in a size that leaves them a little bit looser. We would recommend buying a larger size (size up) for T-shirts and sweatshirts.

Ej Sikke Lej are fairly true to size with their garments fitted to a certain extent. We would suggest buying your item using the size guide rather than the age. We would not suggest buying the bigger size in velour bottoms as these are very true to height. Ej sikke lej's velour trousers are roomy round the bottom area making them excellent for real nappy wearers.

Mala clothing - as with other brands, Mala bodysuits and cotton range has a fitted cut and has elastane to help keep their shape. Some of the other styles especially the outdoor range tend to have a more generous cut allowing kids to move in comfort and style. Again, it is suggested that you take in to consideration the height of your child when buying the garment.

For Melton socks and tights we have noted the equivalent UK sizes when buying the garments to avoid confusion.

The majority of Småfolk garments have a percentage of elastane in them which helps keep their shape. Their t-shirts are quite fitted and therefore, we would suggest if your child is quite big for their age group that you buy the next size up.

Hugin Mugin clothing follows the European size guide and is very accurate. We would suggest buying the height equivalent of your child. The majority of their baby clothing e.g. bodysuits and bodies, are cut to a fitted shape and have elastane to help maintain the shape wash after wash.When compared to other bodysuits they are wider and would suit real nappy babies.

Please do not hesitate to contact us if you have any queries about the sizing of our garments and we will do our best to guide you.

CONTACT DETAILS

We would love you to contact us if you have any ideas or suggestions on how we can improve this site for you. Our site is constantly evolving and we will be delighted to take on board your comments and wishes.

For general enquiries please call us on +44 (0)7849 152 707 on any working day between 9 and 5pm (GMT) or use the form on the main Contact Page. If your enquiry relates to an order please call or email us directly on orders@tootsieandfudge.com, remembering to quote your order number.

PAYMENT

Credit cards are taken and processed securely by Worldpay:

Security is probably one of the most significant concerns for both the consumer and the retailer during an on-line transaction. In reality, an on-line transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax. Information transmitted on-line is encrypted using complicated logarithm combinations, unlike these other methods that use standard medium coding.

The WorldPay Select payment gateway uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data, protecting both the retailers and their shoppers.

All communication between the shopper and WorldPay is encrypted to the maximum strength supported by the shopper's browser using TLS or SSL (security). Public web servers are certified by Thawte, a public Certificate Authority, ensuring that shoppers and retailers alike can have confidence that nobody can impersonate WorldPay to obtain confidential information.

All communication between the retailer and WorldPay, including the details of the purchase, are encapsulated using our own encrypted and digitally-signed protocol; this uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.

Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banks themselves.

PLEASE BE AWARE WE CANNOT ACCEPT MAESTRO CARDS VIA RBS WORLDPAY AS OF 1ST APRIL

Please be aware that as of the 1st of April we can unfortunately no longer accept Maestro (UK) card payments. These changes are out with our control and are because of impending changes to the WorldPay Service provided.

Combining the WorldPay payment service we already use with several other best-of-breed payment services from around the world we get 'RBS WorldPay' which is the new name for the payments processing arm of The Royal Bank of Scotland Group (this will be implemented during April 2009). The only change that will affect customers is the loss of payment by maestro (UK).

The new checkout support for RBS Worldpay (connection method) cannot support the mandatory requirement from MasterCard that the acceptance of Maestro (UK) card payments are subject to its cardholder authentication scheme, MasterCard Secure Code (which prompts Maestro (UK) cardholders for a PIN number when they make a payment. Therefore Tootsie and Fudge will not be able to accept Maestro payments as of the 1st of April 2009. We feel however that this is actually a good thing as buying with Maestro does not give the same payment protection insurance as with a Credit Card.

If you would like to make payment via Maestro then you are welcome to make your order via phone. Please call customer service on +45 (0) 7849 152707

Credit Cards

We accept the following cards (except Maestro as of 1st April 2009):

Cheque payments

Cheques should be made payable to 'Tootsie and Fudge' .

Please add your name, contact details and order number to the back of the cheque and post to:

Please note your goods will not be dispatched until your cheque has been cleared with the bank. Cheques can take up to 7 working days to clear, particularly where an English cheque has to be cleared through a Scottish Bank.

Telephone orders

Orders can be taken over the telephone paying by either by Credit Card (see Payment for choice of cards) or by cheque. Please call us on 07849 152707 on any working day between 9am and 5pm (GMT). Calls will be at the standard rate and are at the expense of the caller.

SHIPPING AND DELIVERY

UK orders will be made via Royal Mail and aim to be dispatched as soon as possible. Please allow up to 7 working days from receipt of your order!

Our shipping costs are as follows:

• UK - £3.00 for orders up to £40; £4 for recorded/signed for option
• UK - Free for orders over £40; if you would like your order sent via recorded/signed for please indicate in the gift message box or alternatively send an email immediately after order confirmation - orders@tootsieandfudge.com
• Europe - £5.00 for all orders; £8 for recorded/signed for service
• Rest of the World - £8.00 for all orders; or £12 for recorded/signed for service

International deliveries will be made via international air mail service and aim to be dispatched within 7 working days. Please allow up to 21days from receipt of order. Packages are not deemed missing until after 21 working days.

During periods of planned postal strikes we will post all UK orders as Recorded/Signed for which will require a signature on receipt

UK: All orders over £40 will now be posted via Recorded/Signed for Delivery Service unless it is stated within the gift message box that you would prefer it not to be alternatively send an email with your postage preference

Delivery Policy

Please note that weekends and bank holidays are not classed as working days !

Delivery times may vary, especially at busy times of the year for example during the build up to Christmas. We also cannot accept any liability for late deliveries resulting from circumstances out of our control. Please bear this in mind at time of order.

If you require express delivery or a special message enclosed with a gift, then please contact us at hello@tootsieandfudge.com or telephone 07849 152707 and we will try and meet your request. Please note that express delivery will require different delivery option and therefore a different cost.

Please ensure that the delivery address is accurate when placing your order. Once received by you, all risk of damage to or loss of the goods shall pass to you.

If you have ordered an item that is out of stock we will notify you and give you the option to either cancel or change your order. If you agree to order a substitute item and then cancel the contract, the cost of returning the substitute item to us will be met by us.

If items are lost or delayed (we cannot be held responsible for delays out with our control) please contact us by email at sales@tootsieandfudge.com or by phone telephone 07849 152707 quoting your order number and delivery details. We will investigate this further.

Your item will be dispatched to the delivery address stated once payment has cleared. This includes cheque payments.

We have no control over charges that may be associated with orders dispatched to countries outside the EU.

RETURNS, CANCELLATIONS AND REFUNDS

If you wish to return any of the items from your order then please contact us returns@tootsieandfudge.com or telephone 07849 152707.

Please complete our returns form (enclosed with items in your package) and send back with your returned item/s. It is always appreciated if you state why you are returning your item but by no means compulsory.

Returns should be sent back within 14 working days (within EU) or 21 working days (outside EU). If you are on holiday or are away within the given time period above please email or call and discuss your options with us.

Please be aware that sale items must be returned within 7 working days of receipt (within EU) or 14 working days of receipt (outside EU).

Items are returned at the customers expense. We would advise that you send your return back with proof of postage.

Please return item/s to the address below:

Cancellations

If you wish to cancel your order, this is perfectly within your rights, provided it is within 7 working days of receipt of the goods (within the EU) or 14 working days (outside the EU).

Damaged or Faulty goods

If the item is faulty or damaged, then please return it as soon as you possibly can. The sooner we receive it, the sooner we can replace or refund you. We appreciate your time in filling in the return form at the bottom of the despatch note. If the item is deemed to be damaged or faulty by Tootsie and Fudge, we will be happy to refund you in full for that item including any postage you have incurred.

Refunds

We are happy to exchange or refund items if you are not entirely satisfied .

Refunds or an exchange will be made depending on your preferences stated on the return form (received with your despatch note) or on stock availability.

Refunds will be in the same form as the payment was made.

If you have any questions at all about refunds, then please call us +44(0)7849 152707

PRIVACY POLICY

The Tootsie and Fudge website (www.tootsieandfudge.com) is owned and operated by Tootsie and Fudge. We adhere to the requirements of the UK Data Protection Act 1998.

If you make a purchase from www.tootsieandfudge.com we will collect personal information (as do all shopping websites) but for your peace of mind would like to set out the reasons why below:

• Your name – so that we can address you correctly
• Email address – allows us to email you confirmations, notifications about your order, offers,etc
• Delivery address – so that we can accurately deliver your purchased goods
• Telephone number – as back up if any problems with order or delivery
• Credit card details – only required when placing an order

We share this information with our payment service provider (Worldpay) and employees of Tootsie and Fudge in order to process your order.

A record of any e-mail correspondence will be kept to enable us to deal with any problems you may have encountered.

All personal information will be processed securely and will be treated confidentially. We never pass on any personal information to a 3rd party. We will only pass details on if we are required to so by law.

If you have registered, we will keep you informed of our products and services from time to time. If you have registered and wish to unsubscribe, you can do so via the unsubscribe facility included in the E-letter.

Tootsie and Fudge may also include links to other websites. We are not responsible for the content or privacy policies on these websites.

Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders etc. For more information about cookies and your rights, please refer to: www.allaboutcookies.org